Custom Orders
We are deeply honored to connect with you through the art of jewelry—translating your ideas, stories, and meanings into wearable forms. Every custom piece is more than a design; it’s a quiet, enduring way to bring something important to life.
To ensure clarity and care throughout the process, please note the following terms:
Consultation & Design
All custom orders begin with a consultation to discuss your vision, budget, timeline, and material preferences. Once we agree on a direction, a non-refundable design deposit (typically credited toward your final purchase) will be required to begin the process.
Lead Time
Custom pieces typically take 3–8 weeks to complete, depending on complexity and material availability. We will provide a timeline estimate during consultation, but please allow for flexibility during busy seasons or for sourcing special stones.
Payment & Approval
Once a design is finalized, full payment is required before production begins. You’ll receive updates and images at key stages (if applicable), and we’ll ask for your written approval before moving forward.
Returns & Modifications
Because custom pieces are made-to-order and tailored to individual requests, all custom sales are final and non-returnable. Modifications after production begins may incur additional charges or extend the timeline.
Shipping & Insurance
Custom pieces are shipped with the same care and options as regular orders. If desired, additional insurance can be added during checkout.